Senior Operations Manager - Colombia

About SellCord:
SellCord is a leading agency specializing in launching and scaling brands on Walmart. Our proprietary tool, Refund Stacker, offers Walmart sellers a comprehensive solution for managing reimbursement claims. With automated audit processes, real-time updates, and a dedicated team, Refund Stacker simplifies the complex task of handling reimbursements, ensuring sellers maximize their refunds while minimizing workload. We cover a wide range of scenarios, including inventory damage, lost inventory, shipping issues, and incorrect fees.

The Role Logistics:
As the Refund Stacker Senior Manager, you will oversee the operational management of the Refund Stacker tool and the internal processes related to handling client reimbursements. This role focuses on process optimization, internal team management, and ensuring the successful execution of workflows without direct client interaction. Your expertise will help streamline the claim management process and improve operational efficiency across the Refund Stacker team.

Key Responsibilities:

• Oversee the internal processes related to Refund Stacker’s reimbursement claim workflows.

• Manage and mentor the operations and case management team, ensuring smooth operation and team productivity.

• Collaborate with cross-functional teams to improve and refine claim management processes and tools.

• Monitor key performance indicators (KPIs) to ensure the timely processing of claims and issue resolution.

• Identify bottlenecks in operational workflows and propose solutions to improve efficiency.

• Implement new strategies and tools to enhance the overall performance of the Refund Stacker service.

Skills That Will Enable You to Thrive:

• Strong leadership skills with the ability to manage and mentor an internal team.

• Experience in operations, process management, or team coordination.

• Proficiency in data analysis and the ability to monitor KPIs to improve processes.

• Ability to work remotely and independently, managing multiple internal processes.

• Strong organizational skills with excellent attention to detail.

Why It’s Awesome to Join SellCord:

• Competitive salary.

• Opportunity to grow with an innovative team and develop your career.

• Hybrid work environment, offering flexibility and work-life balance.

• Play a key role in optimizing processes that help Walmart sellers maximize their reimbursements and improve their business.

How to Apply:

To apply, please submit your English resume. We look forward to reviewing your application!